Do you offer local pickup?
Unfortunately we are not able to at this time. However, if you are located in Kingston, ON, send me an email (firstname.lastname@example.org) with your order # and I'd be happy to refund your shipping charges!
I have multiple coupon codes. Can I use them on the same order?
No. You can only use one coupon code per order. Coupon codes must also be entered at the time of purchase - I cannot adjust the order once it has been placed.
The product I want is out of stock in my size. Do you restock?
Stock is brought into my boutique in limited quantities. What's available today may be gone by tomorrow. I do try to restock popular items, but can't guarantee any restocks due to availability from the supplier.
Can I exchange my product?
You can exchange for a different size if needed, but if you would like a different item you will need to return your original purchase and make a new order for the other item that you want. Please read my returns policy for information on how to make a return. Due to the limited stock and sizes that my boutique offers, I can't guarantee that the size or product you'd like to exchange for will be in stock.
When will my regular in stock item ship if I ordered a pre-ordered item as well?
If you have ordered regular stock pieces and a pre-order at the same time, your order will all ship together once the pre-order arrives.
Where are you located?
Kingston, Ontario, Canada.
Do you have a store front?
At this time we are an online business only.
I need to change my shipping address?
You can absolutely change your shipping address if your order has not been shipped yet. Just send me an email (email@example.com) with your order # and the correct shipping address ASAP.
Why didn't I get a paper receipt with my order?
To save paper I do not include a paper receipt. Please save your emailed order confirmations.
Don't see the answer to your question? Send me an email at firstname.lastname@example.org