Returns - viXXen Clothing

Returns

HOW DOES OUR SHIPPING WORK?

All orders are shipped out within 48 hours of payment via Canada Post. For shipping rates and estimated delivery times, please see our Shipping Info page.

WHERE DO WE SHIP?

We ship worldwide!

ARE YOU LOOKING TO GET YOUR PACKAGE FASTER?

We do offer an XpressPost option which can get your order to you within 1 to 2 business days, depending on your location.

RETURN POLICY

We offer a 30 day return policy (from the date of delivery to you).

We will refund you the cost of the item(s), but not the cost of shipping, as that has already been paid out in order to ship the order to you.

We do not offer free returns and customers are responsible for return shipping costs. We reserve the right to request pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.

Items must be returned with the original packaging, tags still attached, and in original condition. Any items returned to us without the original packaging and/or in poor condition will not be refunded. We do not accept returned items in worn or used conditions. Any indications on the product which show signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused. No exceptions will be made.

If you have an item that you would like to return, please send us an email at support@vixxenclothing.com for a return authorization.

Please select a wishlist category